Zendesk AI
Zendesk is a service-first CRM platform that provides AI agents for customer and employee service automation.
Zendesk is a service-first CRM platform that provides AI agents for customer and employee service automation.
- Pricing
- Paid
- Best for
- startups
Zendesk is a service-first CRM platform that provides AI agents for customer and employee service automation.
About Zendesk AI
Zendesk is a CRM platform offering AI agents and tools to automate customer service interactions across channels like email, chat, and voice, helping businesses deliver efficient support. It features self-improving AI powered by the Resolution Learning Loop to enhance resolution rates over time. The platform supports both customer and employee service workflows for companies of various sizes.
Key Features
Resolution Learning Loop™
Automate 80%+ of interactions
Generative replies
Knowledge Builder
Customizable AI agent persona
Self‑improving AI Agents on any platform
Best For & Use Cases
Best for
- • startups
- • enterprises
- • companies with customer service teams
Common use cases
- • Automate customer service across channels
- • Streamline employee service
- • Resolve requests with AI from day one
- • Unify conversations from email, messaging, and telephony
Pricing
Zendesk AI Pricing
Compare the public plan structure, billing cadence, and included capabilities at a glance.
Paid6 public plans
Plan
Support Team
$19/month
per agent/month billed yearly
- Per agent
- Email and ticketing support
FAQ
Zendesk is a service-first CRM platform that provides AI agents for customer and employee service automation across channels like email, chat, and voice.
Features include self-improving AI agents on any platform, Resolution Learning Loop™, automation of 80%+ of interactions, generative replies, Knowledge Builder, and customizable AI agent personas.
Automate customer service across channels, streamline employee service, resolve requests with AI from day one, and unify conversations from email, messaging, and telephony.
Startups, enterprises, and companies with customer service teams.
It features self-improving AI powered by the Resolution Learning Loop to enhance resolution rates.
Per-agent monthly subscription plans billed annually starting at $19 for Support Team, scaling to $209 for Suite + Copilot Enterprise with AI agents and advanced features included.
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